Refund Policy
Last Updated: 24 August 2026
At ASP Properties, we aim to provide transparent and professional real estate services. This Refund Policy explains our approach to refunds, cancellations, brokerage fees, service charges, and payments made in connection with our services.
Due to the nature of real estate transactions, refund eligibility may depend on the specific service provided, the stage of the transaction, the terms of the relevant agreement, and applicable laws and regulations.
1. Refund Eligibility
Refunds are assessed on a case-by-case basis and in accordance with:
The terms of any agreement signed between the relevant parties.
The nature of the service provided.
The stage at which the transaction or service was cancelled.
Any costs, expenses, or third-party charges already incurred.
Applicable laws and regulations in the United Arab Emirates.
Where a separate agreement, including a brokerage agreement, tenancy agreement, Memorandum of Understanding (MOU), Form F, reservation agreement, or Sale and Purchase Agreement (SPA), contains specific provisions relating to cancellation or refunds, the terms of that agreement shall apply.
2. Property Reservation and Booking Payments
ASP Properties may assist clients with property reservations or bookings. The treatment of reservation fees, booking deposits, or other payments will depend on the terms and conditions issued by the relevant property owner, seller, developer, landlord, or other authorized party.
ASP Properties may not be the recipient, holder, or controller of such payments.
Where a payment has been made directly to a developer, seller, landlord, property owner, escrow account, or other third party, any refund request may be subject to that party’s applicable agreement, policies, procedures, and legal obligations.
Accordingly, ASP Properties cannot independently guarantee the refund of payments made to third parties.
3. Off-Plan Property Payments
Payments made in connection with off-plan properties may be subject to the terms of the relevant reservation form, booking agreement, Sale and Purchase Agreement, developer policies, escrow arrangements, and applicable regulations.
Refund eligibility for off-plan property payments will depend on the specific contractual and regulatory circumstances of the transaction.
ASP Properties acts as an intermediary or broker, where applicable, and does not have the authority to independently approve or process refunds of amounts held by a developer, escrow account, or other authorized third party.
4. Brokerage Fees and Commission
Any brokerage fees or commissions payable to ASP Properties will be governed by the applicable agreement or written understanding between ASP Properties and the relevant client.
Where a brokerage service has been successfully completed or where a commission has become due under the applicable agreement, such commission may be non-refundable, subject to the terms of that agreement and applicable law.
If a transaction is cancelled, terminated, or does not proceed, the treatment of any commission or brokerage fee will depend on the reason for cancellation, the services already provided, and the applicable contractual terms.
5. Service and Consultancy Fees
Where ASP Properties charges a separate fee for consultancy, advisory, marketing, property listing, administration, documentation, or other professional services, the refundability of such fees will depend on the terms agreed with the client.
Where services have already been fully or partially provided, ASP Properties may retain an amount corresponding to:
Services already performed.
Administrative work completed.
Marketing or advertising costs incurred.
Third-party charges.
Other agreed costs or expenses.
Any refundable balance, if applicable, will be determined after reviewing the relevant circumstances.
6. Payments Made to Third Parties
ASP Properties may assist clients in facilitating transactions involving third parties, including:
Property developers.
Property owners or sellers.
Landlords.
Government authorities.
Registration authorities.
Financial institutions.
Property management companies.
Other service providers.
ASP Properties is not responsible for refund decisions relating to payments made directly to such third parties unless otherwise expressly agreed in writing.
Any refund request relating to a third-party payment should be submitted to the party that received or controls the payment, in accordance with the applicable agreement or procedure.
7. Cancellation of Services
Clients who wish to cancel a service or request a refund should contact ASP Properties as soon as possible.
Where services have not yet commenced, a refund may be considered subject to any applicable administrative charges or agreed cancellation terms.
Where services have already commenced, any refund may be reduced to account for work completed, resources allocated, marketing activities undertaken, or other costs incurred.
Cancellation of a property transaction may also be subject to the terms of the relevant transaction documents and may result in financial consequences or obligations for the parties involved.
8. Non-Refundable Charges
Unless otherwise required by applicable law or expressly agreed in writing, the following may be non-refundable:
Brokerage commissions that have become due under the applicable agreement.
Fees for services that have already been completed.
Marketing and advertising expenses already incurred.
Third-party charges and fees.
Government or registration fees.
Payments made directly to developers, sellers, landlords, or other third parties where ASP Properties does not control the funds.
Administrative charges or other costs expressly agreed with the client.
9. Refund Requests
To request a refund, please submit a written request to ASP Properties and include, where applicable:
Your full name.
Contact details.
Property or transaction details.
Payment receipt or proof of payment.
Relevant agreement or booking reference.
The amount for which a refund is requested.
The reason for the refund request.
Any supporting documents.
ASP Properties may request additional information or documentation to review the request.
10. Refund Processing
Once a refund request is received, ASP Properties will review the relevant information and determine whether a refund is applicable.
If a refund is approved, it will be processed using an appropriate payment method, subject to verification and applicable banking procedures.
Processing times may vary depending on the payment method, financial institution, transaction type, and whether any third-party approval is required.
Where a refund relates to a payment made directly to a third party, the processing timeline will be subject to that third party’s procedures.
11. Chargebacks and Payment Disputes
If you believe that a payment has been incorrectly charged, please contact ASP Properties before initiating a chargeback or payment dispute so that we can review the matter and attempt to resolve it.
Nothing in this section limits any rights available to you under applicable law.
12. Disputes
If you are dissatisfied with a decision relating to a refund request, you may contact ASP Properties and request that the matter be reviewed.
Certain real estate disputes relating to reservations, refunds, agreements, or other transactions may need to be addressed through the appropriate contractual, regulatory, dispute-resolution, or judicial channels.
13. Changes to This Refund Policy
ASP Properties reserves the right to amend or update this Refund Policy from time to time.
Any revised version will be published on this page with an updated “Last Updated” date.
The revised policy will apply to future services and transactions from the date of publication, subject to any existing contractual obligations.
14. Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:
ASP Properties
Dubai, United Arab Emirates
Email: info@aspproperties.ae
You may also contact us through the contact details available on our website.
Important Notice: Specific real estate transactions may be governed by separate agreements containing their own terms relating to payments, cancellations, deposits, commissions, and refunds. Where applicable, the terms of those agreements shall apply.
